Online gaming is meant to be enjoyable entertainment — the kind you look forward to, not something that causes stress or gets in the way of daily life. At av999 we take responsible gaming seriously, not as a legal formality but as a genuine commitment to every Pakistani player on our platform. This page explains the tools, resources and support we provide to help you stay in control.
Responsible gaming isn't a complicated concept. It simply means playing within limits you've decided for yourself — financially, emotionally and time-wise — so that gaming remains a positive part of your leisure time rather than a source of problems.
At av999 we think about this from the Pakistani player's perspective. Most of our players enjoy a session of Aviator or Ludo after work, have a budget they're comfortable spending on entertainment, and walk away when that budget is used. That's healthy gaming — and that's exactly what av999 wants to support.
Where we get concerned is when gaming stops being entertainment and starts feeling like an obligation, or when players find themselves chasing losses, spending money meant for household expenses, or hiding their gaming from family. Those are warning signs, and av999 provides tools and support specifically to address them.
Responsible gaming at av999 covers three areas: the tools built into the platform that give you direct control over your activity; the information and education we provide so you can recognise warning signs early; and the support channels available if you or someone close to you needs help.
Our Commitment: av999 will never pressure you to play more, deposit more or ignore your own limits. If our responsible gaming tools slow you down, that's exactly what they're supposed to do.
Six practical tools available to every player — easy to find, easy to use
Set a daily, weekly or monthly cap on how much you can deposit into your av999 account. Once the limit is hit, no further deposits are accepted until the period resets — regardless of whether you want to add more funds in the moment.
Instant to Set 7-Day Increase DelaySet a maximum duration for each gaming session. When your time limit is reached, av999 will notify you and end the session automatically. This is particularly useful if you find yourself losing track of time during an Aviator or Slots session.
Pop-Up Reminder Auto Session EndPeriodic pop-up notifications while you're playing that show you how long you've been in your current session and your net result (how much up or down you are). Reality checks give you an honest picture of your session at regular intervals you choose.
Every 15–60 Min Shows Net ResultTake a short break from av999 — 24 hours, 48 hours, 7 days or 30 days — without permanently closing your account. During a cooling-off period, your account is suspended for deposits and play. You can still log in to withdraw any existing balance.
Immediate Effect Withdrawals AllowedRequest exclusion from av999 for a defined period (1 month to 5 years) or permanently. During self-exclusion, all access to the platform is blocked — including deposits, gameplay and promotional communications. Permanent self-exclusion cannot be reversed.
Full Platform Block No MarketingSet a maximum loss amount for a daily, weekly or monthly period. Once your net losses reach the limit you've chosen, av999 will block further play for the remainder of that period — even if your account balance still has funds. Loss limits help prevent chasing behaviour.
Chasing Prevention Same Period ResetHow to activate these tools: Log into your av999 account, go to Account Settings, then select Responsible Gaming. All tools are listed there. You can also contact av999 support 24/7 at support@av999.im to have any limit or exclusion applied immediately on your behalf.
Setting responsible gaming limits on av999 takes less than two minutes. Here is the exact process:
Most people who play on av999 do so without any issues. But it helps to understand what healthy gaming looks like — and where the line is. Here are the differences:
Answer honestly — this is for your benefit, not ours. If you answer "yes" to three or more of these, we'd encourage you to reach out to our responsible gaming team.
Have you ever spent more money on gaming than you originally planned to in a single session?
Have you ever deposited money on av999 or any gaming platform that was meant for rent, groceries, bills or other household expenses?
Have you tried to win back money you lost — staying on after you meant to stop, or making a larger bet to recover losses?
Has your gaming ever caused an argument or concern with a family member, spouse or close friend?
Do you find yourself thinking about gaming while doing other things — at work, during family time or when trying to sleep?
Have you ever borrowed money — from a person or a service — specifically to fund gaming?
Do you feel restless, irritable or anxious on days when you can't play?
Have you ever tried to cut back on gaming and found it harder than expected?
If you answered yes to 3 or more: Please reach out to av999 responsible gaming support at support@av999.im — subject line "Responsible Gaming Help". You can also activate self-exclusion immediately from your account settings. Reaching out is the right thing to do, and our team will respond without judgment.
Problem gaming can develop gradually — it's rarely obvious from the start. Understanding the common signs, both in yourself and in people you care about, is one of the most valuable things av999 can share with Pakistani players on our platform.
Responsible gaming at av999 isn't a department or a policy document — it's built into how we run the platform every day. These are the principles we hold ourselves to:
Every av999 account goes through CNIC-based age verification. No one under 18 is permitted to play. We check — we don't just ask for a declaration and move on.
av999 does not target players who are in self-exclusion, who have recently set a deposit limit reduction or who have contacted us about gaming concerns. We do not use push notifications designed to lure you back when you've chosen to take a break.
av999 publishes the Return to Player (RTP) percentages for all game categories. We don't hide the mathematical reality that the house has an edge. Informed players make better decisions.
When a player contacts av999 about a gaming concern, our responsible gaming team responds with practical help — not sales talk. We would rather lose a customer for a year and have them come back healthy than keep them playing when they shouldn't be.
If someone you care about has a problem with gaming, here is what you can do
Choose a calm moment when they're not gaming. Express concern for them as a person — not anger about the gaming. Use "I feel" statements rather than accusations. Listen to their response.
Lending money that you know will go towards deposits — even with the best intentions — enables the problem. This is one of the hardest things to do but one of the most important.
If you are a family member of an av999 player and have genuine concern about their gaming, contact us at support@av999.im. We can discuss options including third-party account restrictions in appropriate circumstances.
Problem gaming affects the whole family. Seeking support for yourself as a family member — through counselling or support communities — is just as valid as seeking help for the person with the gambling problem.
We're here 24/7 — reaching out is always the right call
Response Time Commitment: av999 responsible gaming requests are treated as high priority. Email requests for self-exclusion or limit application are actioned within 2 hours of receipt, 24 hours a day, 7 days a week — including Pakistani public holidays.
av999 is built for Pakistani players who want great gaming with genuine protections in place. Register free, set your own limits from day one, and enjoy Aviator, Ludo, Slots, Baccarat and more — all in PKR, all on your terms.